INFO FOR WHOLESALE ENQUIRIES:
Currently I am unable to cater to retailers – will update this section in the near future – Thankyou!
WHY ISN’T EVERYTHING FEATURED ON THIS WEBSITE?
For all those that have followed Ruby&Crickette from day 1 of launching this website and visited my outdoor retail outlets – you might have noticed the extensive range i have on offer. Due to majority of my pieces being handmade and very limited – it is way too much work for me to photograph every single piece and upload here – especially the one-of-a-kind pieces.
Pieces that are featured on here can either be re-produced or the components can easily be sourced. If there is a piece or pieces that take your fancy which you have seen before and are now not here – please feel free to drop me a line to enquire… I have an archive of beautiful photos of past pieces that i am happy to share with you.
Lastly – i am ‘flattered’ with the array of compliments i receive about my pieces past and present – it always brings a huge smile to my face! Also more flattering is how many ‘copycats’ are stalking my website!! Nothing i can do – but move faster and stay ahead of this game – at Ruby&Crickette – my famous saying is ‘CATCH ME IF YOU CAN’… so to all those desperate for me to upload more products to this site – sorry – i am not in a hurry… and we don’t forget a face at our retail outlets either – style comes from within with passion…
All of the ‘vintage’ pieces you see on Ruby&Crickette has been hand-selected by me. I only buy from suppliers who specialise in ‘true’ vintage and have an extensive knowledge that only one with a passion for it can obtain. Vintage enthusiasts use well known books as guides and references in sourcing rare and collectable pieces and findings.
There are many designers who label their pieces as vintage as opposed to ‘vintage-inspired’. Real vintage pieces have a lot more weight, detailing and have evident wear or patina that only older items endure through time. So ‘vintage-inspired’ would be items that have been re-produced using templates that are no longer being produced. These days there are a lot of manufacturers who are ‘re-producing’ vintage pieces using moulds or casts. But take note – they are not as well detailed and lack the weight of the originals due to demand and pricing.
Majority of the reproductions are machine-made, mass produced and if they are hand-made, it also lacks the fine detailing as are they rushed to produce so many per hour.
I occasionally am lucky to come across pieces that have never been opened or used which is very exciting as it is rare to find them in their original packaging!
~~All vintage jewelry is in pre-owned condition unless otherwise stated. Some minor wear and cleaning needs should be expected. If there are glaring flaws or problems with a piece, I will disclose it in the description~~
Can I return items?
PLEASE NOTE – THIS ONLY APPLIES FOR ALL ITEMS EXCEPT SALE ITEMS We Guarantee our ‘handmade’ products up to 2yrs after date of purchase… Please note – due to wear and tear or frequent use of product/s especially those that fall under the category of ‘fashion accessories’ and ’children’s accessories’ – the product/s are not expected to last and stay in it’s original state after purchase… Hence after the 2 year period – it cannot be returned or exchanged nor can it be sent back to be fixed. All vintage, one-of-a-kind pieces and custom made pieces are final – these pieces are as stated – if it contains a rare finding – we cannot replace. We reserve the right to refuse service after the 2yr period.
If a product falls under ‘made by others’ category such as another Fashion Designer – Ruby&Crickette will state the ‘makers’ or ‘originators’ terms & conditions, their product policies and any other agreements they have provided. We cannot guarantee their workmanship nor shall we take responsibility for their faults unless stated. We reserve the right to refuse service after date of purchase.
How much does postage and handling cost?
PLEASE NOTE – All STANDARD POSTAGE PAID PARCELS ARE NOT TRACKABLE – Therefore we will and do not take responsibility for any parcels being lost or stolen in transit once they leave our hands. If you are concerned for this – please choose EXPRESS POSTAGE to avoid any mishaps – Thankyou!
How often do you deliver/post?
We do a run to the Post Office once a day Monday to Friday after 4.30pm. If you would like next day (Express Post) delivery please place your order at the latest 3pm Eastern Time on Mondays through to Thursdays. This will ensure your order gets processed and packed ready to be sent out the same day.
Please note – any Express Post orders placed on Fridays will get delivered to you the next ‘working’ day – Monday. Also as i work alone – i will do my best to fulfill on each and every order daily but in life things do come up that could disrupt this service… so please take this into consideration. Much appreciated!
Do your prices include GST?
What payment options do you have?
PayPal – Please Note: Sometimes the PayPal payment gateway may have a glitch – it is common in Australian cart checkouts – if your payment does not come through instantly – i will email you to let you know and ask for you to go through the order process again – i will delete your original order – Thank you!
or via credit card. I accept Visa and MasterCard. When you pay by credit card i will actually process the payment myself via my electronic terminal. I will pack and then post your order when your funds are cleared into our bank account._
Do you RESERVE or HOLD items?