DUE TO WORK LOAD AND EXPANSION OF OUR OUTDOOR RETAIL OUTLETS – I AM NOT ABLE TO TAKE ANYMORE CUSTOM REQUESTS UNTIL FURTHER NOTICE – THANKYOU FOR YOUR UNDERSTANDING!
Please include your wedding date or when you need your pieces by… Thank you!
then please contact us with your request.
Most custom pieces can be produced within one or two days and up to a week, subject of course to availability of findings and workload.
We are happy to do a “free measure and quote” on your custom item and will discuss what you might
want and like in a finished piece for no upfront cost.
Once agreed, we will send you an email to confirm details of your custom piece – in this email we
will specify findings, colour, total price, postage and handling costs, and any other relevant details.
We will commence work on your custom piece as soon as possible after we have received a non refundable
deposit of 50% of the agreed item price, excluding the cost of postage and handling.
We will email a photo of the completed piece for your approval. In the event that you do not approve of our first efforts then, at our sole discretion, we will do all that is possible to satisfy your
Failing this remedy we will give you a credit toward any item on the site, equal to 50% of the non
refundable deposit taken prior to starting work on the piece.
We reserve the right to offer custom made pieces that have been declined by the client for sale on the
Ruby & Crickette website.
Items are despatched when payment in full has been received.
PLEASE NOTE – My email address when i respond to your enquiries will be: firstname.lastname@example.org – so please look out for it and do not delete!